Consumers are BORED.
SICK AND TIRED
of being marketed to — but they will happily share a positive customer experience with friends and family — and “as many as 89% of consumers began doing business with a competitor following a poor customer experience.” (source).
So how does the world of data and analytics intersect with the online customer experience? What can organizations, retailers, and individuals glean from analytics to help them form more meaningful and long-term bonds with clients and customers?
Here are key ways in which analytics can be fed back into your customer experience during multiple stages of the customer journey.Read More